Membership Terms & Conditions
Silverback Gym and Fitness LTD
MEMBERSHIP TERMS &
CONDITIONS
DIRECT DEBIT MEMBERSHIP
TERMS & CONDITIONS
PRINCIPLE TERMS
1/ This
agreement commences once you have indicated your acceptance by signing the membership
form.
2/You will
be entitled to all the rights and privileges exercisable for the type of
membership you have chosen. Different types of membership can be found on our
website.
3/ You
cannot transfer this agreement/membership to anyone else.
4/ As a
monthly direct debit member of annual member you may bring a guest to the club
to train with the consent of Silverback Gym staff prior to your guest arrival. Your
guest will be required to complete and
sign the appropriate forms,, failure to do this will result in refusal of entry
for your guest. Your guest is entitled to 1 free visit as a guest, after this
they will be required to purchase a day membership or sign up for one of our
membership options.
5/Upon
joining the club and during your time as a member we ask you to declare:
a/I accept
that I must take the time to familiarise myself with the instructions displayed
in the club and on the fitness equipment regarding the safe use of the Club’s
fitness equipment. If I decide that I require any assistance in the use of the
fitness equipment I will ensure that I seek assistance from a member of staff.
b/I have
considered my own personal fitness requirements and will exercise within my own
abilities taking into account any disabilities/limits or restrictions I may
have
c/I accept
that it is my own responsibility to stop training if I feel ill or require
assistance
d/I will
decide if I have a medical condition that requires advice from my own Doctor/medical
advisor before embarking on an exercise programme at the club
6/You
confirm you are solely responsible for yourself and your safety whilst using
the clubs facilities. If at any time you are unsure please ask a member of
staff for guidance.
7/ You agree
that you will only enter the club to train if you are well enough to do so. You
agree to clean all the equipment you use immediately after you have finished
using it.
8/ You
confirm you have read and understand the club rules displayed in the gym. We
expect you to leave the gym as you find it……..tidy. Please put the weights back where you found
them, failure to do this could result in a 2 week ban from the facility.
FEES AND CHARGES
1/
Membership and entry to the facilities is by key fob. There is a charge of
£5.00 for each key fob, including any replacements required. This is
non-refundable
2/ The first
months membership fees are collected from you by us by Direct Debit on or
around the date specified when membership is taken out, they are not refundable
under any circumstances with the exception of the Money Back Guarantee detailed
below.
3/If you are
looking to change your membership there maybe an admin fee charge of £10 at the
point at which you change.
4/Your
second Direct Debit for monthly membership fees will be collected 1 month after
you joined on the date selected. Subsequent Direct Debits for monthly
membership fees will be collected monthly thereafter. Each payment made is not
refundable under any circumstances.
5/ If any
Direct Debit is returned unpaid or if any other form of payment is not honoured
for whatever reason, you shall pay us on demand an administration fee of £20.
If, despite us having notified you of a missed payment, further payments are
missed, we reserve the right to, at our sole discretion, either suspend or terminate your membership
and cancel your key fob, upon having given you written notice to do so. We may
present an option to reduce the administration fee if the outstanding amount is
paid within 7 days of becoming due.
6/You agree
to advise us immediately of any change to the Membership details provided.
7/ You can
request to freeze your membership for a maximum of 3 months. There will be a
fee of £5 a month for this service. To enable us to action this service we will
require proof that you are going to be absent from the facility for a minimum
of 2 months. Membership cannot be frozen for a single month. After the maximum period
of 3 months your membership will
automatically be un-frozen and will revert back to your monthly payments.
Special circumstances can be agreed with the Silverback team.
PRICES
1/ at some
point we may need to increase the price of the membership. We will give you at
least 1 months’ full notice of any coming price increase and will make it very
clear when the price increase will take effect and how much your membership
will cost after the increase. During this period you will have your usual right
to terminate your membership in accordance with the membership terms,
conditions and rules. If you do not terminate the membership by the date given
to you in the notice then the price of the membership will be increased in
accordance with our notice.
TERMINATION
1/ You may
terminate your membership at any point in writing to Silverback Gym and Fitness
LTD. Please allow 30 days notice for
your membership to be cancelled. We will confirm in writing once your
membership is cancelled. Please then contact your bank and cancel your direct
debit. If you cancel your direct debit without 30 days notice you will be
liable for a fee of 1 months membership.
We
appreciate your co-operation in this matter
2/ If you do
decide to terminate your membership, your membership will remain in force until
30 days after your notice has been given
3/ Annual
membership: If you decide to terminate your membership having paid for a year
in advance you will be asked for 30days notice and your membership will be
terminated 30 days from your notice given. Any refund will be calculated from
the end of your 30 day notice period.
MONEY BACK GUARANTEE
1/ As per
the Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013 you are entitled to cancel your membership and receive a full
refund of any fees paid within 14 days of completing your membership
application form. However, as per regulation 36 of Consumer Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013, if you
select to commence your membership immediately, or you ask us to start your
membership early, you agree that if you subsequently cancel your membership
within the 14 day period, you will be refunded any monies paid, less an amount
for the membership you have already used. For example, if your membership is
£30 per month and you cancel your membership after 10 days of it commencing
(having asked us to start it immediately) we shall refund you £20 and keep £10
which represents the membership you had used up until the point of cancellation.
DAILY MEMBERSHIP TERMS
& CONDITIONS
PRINCIPLE TERMS
1/ This
daily membership commences once you have indicated your acceptance by signing
the membership form, the medical questionnaire and the terms & conditions.
2/ Your
membership will be activated on the date you specified
3/ You will
be entitled to all the rights and privileges for the Type of membership chosen
4/ You
cannot transfer this daily membership to anyone else nor transfer to another
date.
FEES AND CHARGES
1/You shall
be entitled to cancel your daily membership the earlier of a/ 14 days after the
date of purchase, but not after use; or b/the day before the date on which you
selected your daily membership to activate. If you cancel during this period
you will receive a full refund. After this period the daily membership fee is
not refundable.
GENERAL TERMS &
CONDITIONS
1/Members
must be 16 years or over. Persons under the age of 16 will not be permitted in
the gym area of the club
2/Fitness
suite: Classes and/or clubs which use the fitness suite for their own clubs
will be covered under their insurance for members under the age of 16.
3/Gorilla
clubs/Silverback clubs held in the fitness suite: any clubs arranged by
Silverback gym that are held in the fitness suite for persons under the age of
16 will be covered by Silverback Gym and Fitness LTD insurance. These persons
under the age of 16 are not under any circumstance to be in the gym area
unattended.
4/Personal
training services provided in this facility will be provided by independent
contractors. All clients trained at Silverback Gym must be a member.
5/All Monthly
direct debit MEMBERS have access to a free induction to the facility and proper
use of its equipment. It is the MEMBER responsibility to request this induction.
All non-members using passes will be charged a fee for an induction.
6/It is each
MEMBERS individual responsibility to wipe down the equipment and tidy away the
weights they use.
7/MEMBERS
are hereby required to use the safety features of the equipment. If a MEMBER is
unsure of how to use a machine, he/she should obtain instructions from the staff or personal
trainers.
8/Horseplay,
vulgar language, abuse of equipment, abuse towards staff, working out while
intoxicated, or any other inappropriate behaviour will not be tolerated and may
result in the suspension or cancellation of the offending MEMBERS membership,
and the balance of the contract being declared due and payable in full
immediately.
9/You agree
to comply with the Rules and Code of Conduct which are displayed clearly in the
club and relate to use of the facilities and behaviour. We may make reasonable
changes to the Rules at any time provided that we give you advance notice of
the change. Advance notice will be posted on our website.
10/If we
take no action, let you off any breach of this agreement or give you extra time
to pay or comply, it will not stop us enforcing the terms of this agreement
strictly at a future date
11/We may
assign the benefit of this agreement and our rights thereunder to a third party
on notice to you. Your rights under this agreement will not be prejudiced.
12/There may
be occasions where we have to close all or part of the facilities for
cleaning/maintenance. We will do our best to keep any inconvenience to our
members to a minimum, but we reserve the right to carry out required
maintenance for the safety of our members. You will not be entitled to any
refund of part or, or all of your membership fees in such circumstances.
13/We will
not be liable or responsible for any failure to perform, or delay in
performance of, any of our obligations under these terms that is caused by any
event that is out of our control.
14/We will
not be liable or responsible for outstanding monies paid to a Personal Trainer.
Personal Training is arranged directly with the PT and not with Silverback Gym
and Fitness LTD.
15/As a
consumer, you have legal rights in relation to any services that are not
carried out with reasonable skill or care, or if the materials we use are
faulty or not as described. Advice about your legal rights is available from
your local Citizens’ Advice Bureau of Trading Standards Office. Nothing in
these terms will affect these rights.
16/This
agreement is governed by Scottish Law
17/ We may
terminate this agreement with immediate effect on notifying you if you are in
breach of the club rules.
18/Membership
referral scheme: for every friend introduced by a
member, that member will receive a reduction to their monthly membership cost
by £1. The friend must sign up for a minimum contract of 1 year. The reduction
in membership will commence 3 months after the friend has signed the yearly
contract. For as long as the friends introduced remain as members you will continue
to enjoy a reduced membership rate. When
the friend leaves the reduction is removed from your membership, when this
happens you will be advised by email. Limits can be applied at any time.
Silverback Gym and Fitness reserve the right to remove or terminate this
referral scheme at any time. Any changes will be noted on the website.
INFORMATION ABOUT US
1/We are a
company registered in Scotland. Our company registration number is SC448552.
Our registered address is Unit 4A, Blarlaith Industrial Estate, Tain,
Ross-shire, IV19 1EB
2/If you
have any questions or if you have any complaints, please contact us. You can do
this by calling us on 01862 893838, or by email to info@silverbackgym.co.uk or through our Facebook page.
3/If you
wish to contact us in writing, or if any clause in these terms requires you to
give us notice in writing you can do this via email to info@silverbackgym.co.uk. If you prefer to post please send to : Unit 4
Blarlaith Industrial Estate, Tain, Ross-shire, IV19 1EB.
YOUR PERSONAL
INFORMATION
1/We will
use the personal information you provide to us to:
a/provide
your membership services
b/process
your membership payment
c/inform you
about special event days and promotions.
2/We will not give your personal data to any third party.
I confirm that DO NOT require an induction to the
facilities
I confirm
that I have read and understood the above terms and conditions
Signed:
Dated: